I just ordered another Vacuglide 2 because I like it so much, but I was suprised when this “new” one developed VERY load squealing noises after about 2 weeks. It’s.. very loud, not subtle at all! I went ahead and switched back to the other one for now, no problem, but I wanna fix it.
I’m assuming I need to lubricate some of the internal metal-on-metal pivot points? Is there a video or diagram showing how to do this?
(I personally would prefer a simple webpage with some pictures over a video, but whichever works..)
We are very happy to handle issues like this through our ticketing system because this will require us to see a video and take steps from there. No one will be able to tell you any of this without a video, and the best people to do that are our dedicated customer service staff.
Please send us a ticket, and we will be able to help you.
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Well, right, but I thought having the process documented somewhere might be helpful for others too. I’m happy to do that as well, but I couldn’t find much online about this kind of fairly loud squealing, which developed over time. It’s not a criticism, I’m assuming it just needs lubrication. And by that I mean.. oils. Intended for metals. 
We will easily know from our customer service team if it’s defective or if some lubrication is needed. Almost always, no lubrication is needed. It’s not designed to require lubrication, so we’re very interested to hear this squealing sound, as I’m not sure what that could be.
Will soon. It’s really loud and disconcerting. Like I don’t know who could remain horny while hearing this sound unless you were, like, literally deaf lol!
Please send a video to our team so we can help you
Will do, I have a backup to use so I haven’t quite gotten to the other one yet. But I will!
(It’s a testament to how good this thing really is that I was willing to own two. I do draw the line at two. Don’t need three. Well, not yet… )